Kazakhstan’s Ministry of Health has adopted the experience of Almaty City Polyclinic No. 37 as the basis for a unified primary health care standard being introduced nationwide. The Almaty Public Health Department announced the decision.
Heads of Kazakhstan’s regional health departments visited the clinic to learn about how it is organized and its modern approaches to medical care.
Built in Almaty’s Bostandyk District in 2025, the clinic is designed for 500 visits per shift. It currently serves more than 41,500 residents.
The clinic’s model combines comfort, quality of care and digitalization. Patient services include an electronic queue, triage by urgency, an accessible environment and popular consultation rooms on the ground floor.
To improve care, the clinic has introduced mentoring, mobile teams, internal audits and staff performance assessments. It is fully digitalized, with online appointments, telemedicine and digital services available.
The clinic provides primary, consultative and diagnostic, and rehabilitation care. Its services include MRI, CT, X-rays, mammography, laboratory and endoscopic tests, as well as a screening centre, day hospital, and centres for outpatient surgery and rehabilitation.
The unified standard is intended to make patient referrals more convenient and enable people to receive comprehensive care in one place. The Unified Primary Health Care Standard programme was previously approved with the support of Almaty maslikhat deputies.
