Two hundred guides and tour leaders in Almaty completed training on organizing excursions and working with tourists. The city’s tourism department held the courses from October 15 to 27.
National trainers from the World Federation of Tourist Guide Associations (WFTGA) led the sessions. Participants studied Almaty’s history and learned to speak to groups, develop tour routes and apply international service standards.
The practical program covered assisting tourists with disabilities and providing basic first aid. The participants also learned about the principles of sustainable tourism.
