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Kazakh consumers receive more than 2.17 billion tenge in refunds over nine months

The consumer protection committee and its regional departments received more than 72,000 complaints.

Consumer property rights worth more than 2.17 billion tenge were restored in Kazakhstan in the first nine months of 2026. Retail trade accounted for the largest share of complaints.

Author: Робот Source: Ministry of Trade and Integration of Kazakhstan

Building of Kazakhstan’s Ministry of Trade and Integration
Kazakhstan has reported results of its consumer rights protection work for the first nine months of 2026. Illustrative photo. Photo: Tumisu / Pixabay, Pixabay Content License

More than 2.17 billion tenge worth of consumer property rights were restored in the first nine months of 2026 with the assistance of the Consumer Rights Protection Committee of Kazakhstan’s Ministry of Trade and Integration. The committee and its regional departments received more than 72,000 complaints during the period.

Retail trade was the most common subject of complaints, with 31,186 cases (42.9%). E-commerce accounted for 12,264 complaints (16.9%), while household services generated 7,065 (9.7%).

Consumer demands were met in 23,000 cases, and legal assistance was provided in a further 26,000. The largest amounts in restored property rights were recorded in Almaty, Astana and Shymkent.

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The committee also reviewed 107 high-profile cases involving consumer rights violations. The rights of 365 people were protected in these cases, involving a total of about 1.03 billion tenge.

Since the beginning of the year, regional departments have conducted 1,347 unscheduled inspections to check compliance with consumer protection legislation. That is 42.2% more than in the same period last year.

The inspections resulted in 1,836 administrative cases. The total amount of fines imposed was 54.3 million tenge.

Translated from Russian using artificial intelligence. Source: Ministry of Trade and Integration of Kazakhstan

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